by Chatsworth Consulting Group | Nov 9, 2021 | Communication
“Anyone can be accurate and even profound, but it is hard work to make a criticism charming.” ~H.L. Mencken If the primary goal of feedback is to help, and motivate, someone to change their behavior, it seems to me that the secondary goal of feedback is to...
by Robyn McLeod | Sep 16, 2021 | Communication
In my town there is a drawbridge that is often under repair. When it is being worked on and the spans are in the upright position, is the bridge open or is it closed? Some people will say it’s open because they see the spans up and open for boats to go through. Others...
by Chatsworth Consulting Group | Apr 27, 2021 | Communication
“I know you believe you understand what you think I said, but I’m not sure you realize, that what you heard, isn’t what I meant.” ~Unknown This is one of my favorite quotes, even though I don’t know where it’s from. It captures the futility of communication better...
by Robyn McLeod | Dec 17, 2020 | Thoughtful Leadership
We all know what red flags are – those flashing signals that tell you that something is awry, that there is an issue brewing with someone. When we see those red flags, we are on high alert, on guard, tuned to see if the red flag is giving us important information and...
by Robyn McLeod | Nov 19, 2020 | Communication
There are a couple of people in my life who like to complain – a lot. I won’t name names but, suffice it to say, they are people whom I care about and I want to be there for them. The constant complaining is a problem though. It’s so bad at times that I can put my...
