Is your star performer a bucket-kicker?

Is your star performer a bucket-kicker?

My mother-in-law had a saying about people who could be really great and then would do something that totally negated the good that they did. “He’s like a cow that gives a good bucket of milk – and then kicks it over,” she would say. I dubbed...
How to mend a broken work relationship

How to mend a broken work relationship

Recently a client (we’ll call her Sue) shared her frustration following a conversation she had with a colleague. The discussion seemed pretty benign to me, so I asked Sue why she had such strong feelings about it. She then gave me the back story of an earlier...