Why is communicating so dang hard?

Why is communicating so dang hard?

‘Tis the season of happy and merry and peace on earth. Yet it also seems to be the season of frustration and strained relationships and short fuses, at least sometimes. Why is that? We could easily write about overwhelm and overcommitment and over-doing, which are...
Does intention even matter?

Does intention even matter?

Whenever we teach communication skills, we talk about the importance of intention. One of the first things you see on our website – “Be intentional.” Obviously, we think that intention is everything. But, in some ways, it’s also nothing. It is...