The value of a closed mouth

The value of a closed mouth

“Never miss a good chance to shut up.” ~Will Rogers The other day I walked away from a conversation with a refrain echoing in my head. It used to be more common for me, but I’ve been working on it – hard. Unfortunately yesterday I slipped into old behavior, and I was...
Keep your star employee from jumping ship

Keep your star employee from jumping ship

I know two people who are actively looking for a new job. They show up at work each day, slog through their daily tasks, and take solace in the fact that they will be out the door within a few months. They are both highly regarded in their respective organizations,...
How to make criticism charming

How to make criticism charming

“Anyone can be accurate and even profound, but it is hard work to make a criticism charming.” ~H.L. Mencken If the primary goal of feedback is to help, and motivate, someone to change their behavior, it seems to me that the secondary goal of feedback is to...