by Robyn McLeod | Jun 16, 2022 | Team Development
I often hear leaders express frustration when they get negative feedback from their team. “Why am I just now hearing this?” they may ask. “I don’t understand where this is coming from,” they lament. They are often caught off-guard or...
by Chatsworth Consulting Group | Nov 9, 2021 | Communication
“Anyone can be accurate and even profound, but it is hard work to make a criticism charming.” ~H.L. Mencken If the primary goal of feedback is to help, and motivate, someone to change their behavior, it seems to me that the secondary goal of feedback is to...
by Robyn McLeod | Nov 4, 2021 | Thoughtful Leadership
Recently on the way home from school my daughter recounted an incident where a classmate hit another student, and then said that it was a reflex to having her hair touched. My daughter shared that this “reflex” was out of her classmate’s control and...
by Robyn McLeod | Oct 21, 2021 | Communication
“I tell my team all the time how great they are,” one leader recently told me. Yet, I knew from conversations with her team members that they felt their leader did not see them as competent and did not trust them with high-level work. While she said how...
by Chatsworth Consulting Group | Sep 29, 2020 | Communication
“Most people do not listen with the intent to understand; they listen with the intent to reply.” ~Stephen Covey No matter what topic we’re brought in to teach when we’re with a client, we nearly always end up talking about communication. It could be authentic...
