by Chatsworth Consulting Group | Nov 30, 2021 | Communication
“Genuine listening means suspending memory, desire and judgment – and, for a moment at least, existing for the other person.” ~Michael P. Nichols The other day I was ‘listening’ to my colleague. We were in the midst of a heated discussion, and it was her...
by Lisa Kohn | Nov 18, 2021 | Conflict Management
From the moment we wake up, we can be – and often are – in conflict with others. With our family members over how the day will go, with team members about the best next step on a project, with our manager over how to implement a new process, with colleagues about...
by Robyn McLeod | Nov 4, 2021 | Thoughtful Leadership
Recently on the way home from school my daughter recounted an incident where a classmate hit another student, and then said that it was a reflex to having her hair touched. My daughter shared that this “reflex” was out of her classmate’s control and...
by Robyn McLeod | Oct 21, 2021 | Communication
“I tell my team all the time how great they are,” one leader recently told me. Yet, I knew from conversations with her team members that they felt their leader did not see them as competent and did not trust them with high-level work. While she said how...
by Robyn McLeod | Dec 17, 2020 | Thoughtful Leadership
We all know what red flags are – those flashing signals that tell you that something is awry, that there is an issue brewing with someone. When we see those red flags, we are on high alert, on guard, tuned to see if the red flag is giving us important information and...