From the moment we wake up, we can be – and often are – in conflict with others. With our family members over how the day will go, with team members about the best next step on a project, with »
Conflict is good – five ways to make it even better! |
Communication
Are you truly listening? |
“Genuine listening means suspending memory, desire and judgment – and, for a moment at least, existing for the other person.”Michael P. Nichols
The other day I was ‘listening‘ to my colleague. We were in the midst of »
Where are you derailing your effectiveness? |
Recently on the way home from school my daughter recounted an incident where a classmate hit another student, and then said that it was a reflex to having her hair touched. My daughter shared that this “reflex” was out of »
Please, thank you, and I’m sorry – words for kindergarten and leadership |
As parents we can be very focused on teaching our children manners and appropriate behaviors – choosing the right words, using our “inside” voices, sharing, being kind to others. But somewhere along the way we forget that those very behaviors »
Seven stupid and easy things to do to have a better day |
There was a time when “stupid” was the “s-word” for my children. They felt it was offensive, and squealed when we used it. And perhaps they were right. “Stupid” is one of those loaded words – if you’re directing it »
The true meaning of accountability |
“I need people to be more accountable.” It’s a statement I hear often from leaders as they express frustration with poor performance, mediocre results, silos within their organization, and other ills. If only people would be “more accountable,” then they »