Are your words and actions out of whack?

Are your words and actions out of whack?

“I tell my team all the time how great they are,” one leader recently told me. Yet, I knew from conversations with her team members that they felt their leader did not see them as competent and did not trust them with high-level work. While she said how...
That’s right, I was done talking

That’s right, I was done talking

We have a saying in my house. Or at least I do. “That’s right, I was done talking,” I share when someone interrupts me. “I wasn’t just taking a breath.” Why is it that we, or at least many of us, feel the need to jump in with our thoughts and comments before the...
How to mend a broken work relationship

How to mend a broken work relationship

Recently a client (we’ll call her Sue) shared her frustration following a conversation she had with a colleague. The discussion seemed pretty benign to me, so I asked Sue why she had such strong feelings about it. She then gave me the back story of an earlier...