When thinking makes it so

When thinking makes it so

Recently I was running on one of my favorite trails, maintaining a great pace. There are a few short stairs on the trail and as I approached the first of stairs I said to myself, “Be careful on the stairs and don’t trip. Watch your footing, Robyn.” Of course,...
Do you need a reality check?

Do you need a reality check?

As a new mid-level executive, I felt somewhat distanced from the front-line work of my customer service team and relied heavily on my management team to keep abreast of day-to-day operations – as it should be. When results began to dip, however, I found that the...