by Lisa Kohn | Jun 19, 2025 | Team Development
I was having a recent conversation with a dear friend who is the QUEEN of Customer Experience (CX to those in the know) – Stacy Sherman of Doing CX Right. We were having a serious mind meld about how Employee Experience (EE) is just as important as CX. One of our...
by Robyn McLeod | May 8, 2025 | Team Development
As a young manager, I had the opportunity to attend an MBTI® workshop with my director and my peers. I had never done a self-assessment like that, and I was blown away by the spot-on narrative about my preferences and behaviors. The experience was self-affirming and...
by Robyn McLeod | Mar 27, 2025 | Team Development
It’s never easy when the person you recently hired doesn’t live up to the potential and promise you saw during the hiring process. You imagined them fitting in seamlessly with your team and quickly leveraging their skills and experiences to excel in their role. Fast...
by Robyn McLeod | Dec 5, 2024 | Team Development
I have a client who loves to work from home and feels quite comfortable managing her leadership team remotely. Another client prefers to be in the office and is much more inclined to have frequent in-person meetings with his leaders. The hybrid workplace can be...
by Robyn McLeod | Aug 15, 2024 | Team Development
Years ago I had a peer (I’ll call her Nancy) who complained constantly about her team. We were both managers of large sales teams, worked for the same overly demanding boss, and had to manage in a period of never-ending restructuring and downsizing. I’ll...
by Lisa Kohn | Feb 22, 2024 | Team Development
I was meeting with a client the other day, and he was lamenting about the leadership team he’s on. “We’re just not willing to have the hard conversations,” he told me. “Everyone is afraid of giving tough feedback to each other, so nothing gets said.” Unfortunately, we...
