Are you a talk-thinker or a quiet-thinker?

Are you a talk-thinker or a quiet-thinker?

An acquaintance of mine, we’ll call her Dana, is starting a new business venture with a friend of hers. “We are trying to figure each other out,” Dana said. “We have known each other for a long time but not in a business sense. We are just...
Misunderstandings happen to everyone

Misunderstandings happen to everyone

It amazes me how difficult it is to communicate clearly. I teach classes on communication, and I always stress being clear – absolutely clear – when you’re speaking and writing. I focus on how easy it is for people to misunderstand you, how even with...
Are your words and actions out of whack?

Are your words and actions out of whack?

“I tell my team all the time how great they are,” one leader recently told me. Yet, I knew from conversations with her team members that they felt their leader did not see them as competent and did not trust them with high-level work. While she said how...