by Lisa Kohn | Sep 7, 2023 | Communication
It’s been happening more and more. I get email responses from clients, from colleagues, from friends, and it’s clear that they haven’t actually read the email they’re responding to. They don’t answer the questions I’ve asked. They...
by Chatsworth Consulting Group | Sep 5, 2023 | Communication
“Anyone can be accurate and even profound, but it is hard work to make a criticism charming.” ~H.L. Mencken If the primary goal of feedback is to help, and motivate, someone to change their behavior, it seems to me that the secondary goal of feedback is to...
by Lisa Kohn | Jul 27, 2023 | Communication
Whenever we teach communication skills, we talk about the importance of intention. One of the first things you see on our website – “Be intentional.” Obviously, we think that intention is everything. But, in some ways, it’s also nothing. It is...
by Robyn McLeod | Jul 6, 2023 | Communication
An acquaintance of mine, we’ll call her Dana, is starting a new business venture with a friend of hers. “We are trying to figure each other out,” Dana said. “We have known each other for a long time but not in a business sense. We are just...
by Chatsworth Consulting Group | Jun 20, 2023 | Communication
“Listening is the willingness to be changed by what we hear.” ~Tara Brach I still think that listening to someone – really and truly listening to someone – is one of the hardest things to do. And one of the most essential, especially as a leader. Because, as Tara...
by Chatsworth Consulting Group | May 16, 2023 | Communication
“Nothing in life is to be feared, it is only to be understood. Now is the time to understand more, so that we may fear less.” ~Marie Curie A client called me the other day, to check in between coaching sessions. “I don’t know what to do,”...