Misunderstandings happen to everyone

Misunderstandings happen to everyone

It amazes me how difficult it is to communicate clearly. I teach classes on communication, and I always stress being clear – absolutely clear – when you’re speaking and writing. I focus on how easy it is for people to misunderstand you, how even with...
Are your words and actions out of whack?

Are your words and actions out of whack?

“I tell my team all the time how great they are,” one leader recently told me. Yet, I knew from conversations with her team members that they felt their leader did not see them as competent and did not trust them with high-level work. While she said how...
Do your conversations build or damage?

Do your conversations build or damage?

Every conversation is an opportunity to build a relationship or damage one. This is a point we often share in our leadership programs and a principle that comes up with most coaching clients as well. Many of us spend a large portion of our day speaking with other...