by Chatsworth Consulting Group | Oct 17, 2023 | Communication
“Genuine listening means suspending memory, desire and judgment – and, for a moment at least, existing for the other person.” ~Michael P. Nichols The other day I was ‘listening’ to my colleague. We were in the midst of a heated discussion, and it was her...
by Chatsworth Consulting Group | Sep 26, 2023 | Communication
“It is impossible to speak in such a way that you cannot be misunderstood.” ~Karl Popper “But I clearly told them what I needed from them,” my client said the other day. “I can’t believe they didn’t listen.” How often have you heard someone share something like this...
by Robyn McLeod | Sep 14, 2023 | Communication
In my coaching practice, I have worked with many clients who hear feedback from their boss, peers, and even their staff that they need to speak up more often. Almost always, these are leaders who are highly regarded and considered smart and technically proficient in...
by Lisa Kohn | Sep 7, 2023 | Communication
It’s been happening more and more. I get email responses from clients, from colleagues, from friends, and it’s clear that they haven’t actually read the email they’re responding to. They don’t answer the questions I’ve asked. They...
by Chatsworth Consulting Group | Sep 5, 2023 | Communication
“Anyone can be accurate and even profound, but it is hard work to make a criticism charming.” ~H.L. Mencken If the primary goal of feedback is to help, and motivate, someone to change their behavior, it seems to me that the secondary goal of feedback is to...
by Lisa Kohn | Jul 27, 2023 | Communication
Whenever we teach communication skills, we talk about the importance of intention. One of the first things you see on our website – “Be intentional.” Obviously, we think that intention is everything. But, in some ways, it’s also nothing. It is...
