by Chatsworth Consulting Group | Nov 30, 2021 | Communication
“Genuine listening means suspending memory, desire and judgment – and, for a moment at least, existing for the other person.” ~Michael P. Nichols The other day I was ‘listening’ to my colleague. We were in the midst of a heated discussion, and it was her...
by Chatsworth Consulting Group | Nov 9, 2021 | Communication
“Anyone can be accurate and even profound, but it is hard work to make a criticism charming.” ~H.L. Mencken If the primary goal of feedback is to help, and motivate, someone to change their behavior, it seems to me that the secondary goal of feedback is to...
by Robyn McLeod | Oct 21, 2021 | Communication
“I tell my team all the time how great they are,” one leader recently told me. Yet, I knew from conversations with her team members that they felt their leader did not see them as competent and did not trust them with high-level work. While she said how...
by Robyn McLeod | Oct 7, 2021 | Communication
Every conversation is an opportunity to build a relationship or damage one. This is a point we often share in our leadership programs and a principle that comes up with most coaching clients as well. Many of us spend a large portion of our day speaking with other...
by Robyn McLeod | Sep 16, 2021 | Communication
In my town there is a drawbridge that is often under repair. When it is being worked on and the spans are in the upright position, is the bridge open or is it closed? Some people will say it’s open because they see the spans up and open for boats to go through. Others...
by Lisa Kohn | Aug 26, 2021 | Communication
I think it’s something we all have in common. There are simply some conversations we don’t want to or don’t know how to have, and so we either avoid the conversations (or the person/people we should be having the conversations with), plunge into the conversations...
