Are you truly listening?

Are you truly listening?

“Genuine listening means suspending memory, desire and judgment – and, for a moment at least, existing for the other person.” ~Michael P. Nichols The other day I was ‘listening’ to my colleague. We were in the midst of a heated discussion, and it was her...
How to make criticism charming

How to make criticism charming

“Anyone can be accurate and even profound, but it is hard work to make a criticism charming.” ~H.L. Mencken If the primary goal of feedback is to help, and motivate, someone to change their behavior, it seems to me that the secondary goal of feedback is to...
Are your words and actions out of whack?

Are your words and actions out of whack?

“I tell my team all the time how great they are,” one leader recently told me. Yet, I knew from conversations with her team members that they felt their leader did not see them as competent and did not trust them with high-level work. While she said how...