You don’t always know what you don’t know

You don’t always know what you don’t know

I love learning and the chance to build my knowledge and skills. Reading books and magazines, taking classes, attending seminars and conferences – all are ways to increase my knowledge and my competence. I know what I don’t know (or need to know more...
Keep your star employee from jumping ship

Keep your star employee from jumping ship

I know two people who are actively looking for a new job. They show up at work each day, slog through their daily tasks, and take solace in the fact that they will be out the door within a few months. They are both highly regarded in their respective organizations,...
How to handle in-fighting on your team

How to handle in-fighting on your team

When I resigned my job as a general manager, the hardest part was leaving a great team of people who exceeded their goals and worked well together. But it was not always that way. When I took on the role, I quickly learned that the managers who reported to me were far...