The Wells Fargo case shows why it’s imperative to ask the right questions
Most of our interactions with banks these days begins and ends at the ATM or our computer screen. So when we find a bank with great tellers and officers at the local branch, it’s a wonderful thing. Such was the case with Wells Fargo. My husband and I developed a...
Speak up – people want to hear what you have to say
In my coaching practice, I have worked with many clients who hear feedback from their boss, peers, and even their staff that they need to speak up more often. Almost always, these are leaders who are highly regarded and considered smart and technically proficient in...
Avoiding the big mistake new leaders make
A friend recently shared a dilemma she was having at work. She has a new boss, a vice president hired from outside her organization, who is starting to stumble badly after barely a year in place. I asked her what she thought was getting in the way of his success and...
The true meaning of accountability
“I need people to be more accountable.” It’s a statement I hear often from leaders as they express frustration with poor performance, mediocre results, silos within their organization, and other ills. If only people would be “more...
When I remember that everything I say can easily be misunderstood or misinterpreted, it helps me to slow down and get a bit clearer, or at least check for agreement and understanding in the conversation. https://bit.ly/46nzeXY?utm_source=twitter&utm_medium=social&utm_content=ap_rsrx1e76l5
#thoughtfulleaders #leadership
When I stop and remember Karl Popper’s quote, it always gives me pause. I generally think I’m being so clear when I speak, and I can get annoyed when what I’ve said is misinterpreted. But, again, the problem may very well lie within me. https://bit.ly/46nzeXY?utm_source=twitter&utm_medium=social&utm_content=ap_ujsgb0qvj6