by Lisa Kohn | Jun 19, 2025 | Team Development
I was having a recent conversation with a dear friend who is the QUEEN of Customer Experience (CX to those in the know) – Stacy Sherman of Doing CX Right. We were having a serious mind meld about how Employee Experience (EE) is just as important as CX. One of our...
by Lisa Kohn | Jun 5, 2025 | Conflict Management
It was not the first time my son said “No” to my “Yes” that day. It felt like the umpteenth, even if it was maybe only the third. I felt like I was slogging through sludge to get anywhere with him, to get anything done. And so I stopped....
by Lisa Kohn | Apr 24, 2025 | Thoughtful Leadership
I was on my side porch the other day, chilling, enjoying the breeze, and doing a bit of writing for work, when I looked through the trees over to my neighbor’s yard and saw a huge pink flamingo. And I mean huge. Now I probably should clarify that through the...
by Lisa Kohn | Mar 13, 2025 | Awareness
I’ve learned over the years that we don’t always see ourselves very accurately. We think we’re being fair, and yet we’re being biased. We think we’re being kind, and we have a tone to our voice. We think we’re being direct, and no...
by Lisa Kohn | Feb 27, 2025 | Awareness
I was in my Transformational Coaching course last week, and our instructor reminded us of one of my favorite Martin Luther King, Jr. quotes. “Hate cannot drive out hate; only love can do that.” In this course we are learning the importance of acknowledging – and...
