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The Thoughtful Leaders BlogThat’s how rumors start
“If you don’t give people information, they’ll make something up to fill the void.” Carla O’Dell
We highly recommend “overcommunication” to our clients. We tell our clients, repeatedly, that they should share with others what they know, what they don’t know, what they can disclose, what they can’t disclose, why they can’t disclose something, when they might disclose something – basically everything possible. Because if they don’t – if they leave a void – the people around them will make something up. Related Posts:Leave a ReplyAre you heard or understood?
“How well we communicate is determined not by how well we say things, but how well we are understood.” Andrew Grove
How often do you have absolute surety that you’ve clearly, specifically stated what it was you needed to share. That you’ve posed simple questions, offered explicit directions, clarified unambiguous expectations, and communicated everything that you needed to. And that any misunderstanding is therefore completely and totally the fault of the people who simply didn’t hear what you so carefully said. Related Posts:Leave a ReplyLeave a ReplyFour steps to reducing the harmful effects of emailIn teaching a program on Managing Conflict recently I asked participants to name some of the sources of conflict in their organization. They offered many suggestions about the things that cause conflict to arise, and the strongest sources of conflict, the ones that seemed to generate the most nods of agreement and emphatic responses, centered around communication – lack of communication, miscommunication, conflicting messages, and misinterpreted messages. Related Posts:Leave a ReplyLeave a ReplyAre you vulnerable to an employee exodus?As signs of economic improvement appear, leaders like you are asking themselves how they can be sure to retain their best employees – many of whom may be sought after by other employers and may be frustrated or dissatisfied with changes that have taken place in your organization over the last couple of years. Last week our blog post on rebuilding trust, The key word is TRUST, addressed this issue and offered ideas for getting ahead of the potential employee turnover and creating a climate where employees can once again be engaged, productive, and successful. Related Posts:Leave a ReplyTop 5 lessons from 2010My clients never cease to inspire me – and each year, as the year draws to an end, I reflect on the lessons they have taught me. Here is what I learned in 2010:
Related Posts:Leave a ReplyThree simple steps to stop complaining and try a new perspectiveIt is so easy to complain. Walk into any office or stroll through the halls, and listen in. It won’t take long before you hear griping and venting about something gone wrong or something blatantly unfair. People complain – about their co-workers, their bosses, their latest assignments, even the weather. What is the cost of lost hours and energy focused on complaining, I wonder? Easily in the hundreds of millions of dollars. Even more important, what if you could circumvent some of that complaining and help employees be more productive, simply by helping them think in a new way? Related Posts:Leave a ReplyLeave a Reply |
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