The Thoughtful Leaders Blog
Posted by Chatsworth Consulting Group on May 15, 2012
We have written about the impact of technology on our lives and work numerous times, sharing our perspectives on how our constant need to email, text, tweet, and update status disconnects us from good old-fashioned face-to-face human interaction. We’ve shared our experiences about being bowled over by a fast-walking texter in Manhattan, observing a group of people around a table focused on their electronic devices rather than each other, coaching an executive about the perils of replying to emails during happy hour (or while driving), empathizing with the employee who spends most meetings with her boss wondering if he has heard a word she has said as he “multitasks” in her presence.
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Posted by Chatsworth Consulting Group on April 30, 2012
“Of course that’s just my opinion. I could be wrong.” Dennis Miller
I am convinced that there would be less conflict in life – even in the world – if more of us were willing and able to admit that we might be wrong. Whenever I get most stuck with colleagues, clients, or family members, it is invariably because both parties (noticeably myself included) are convinced that they are right. That their opinion is “Truth,” and that this Truth is the only real and valid truth.
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Posted by Robyn McLeod on April 19, 2012
 Recently I attended a workshop led by two dynamic facilitators. Their credentials, renown, and years of experience certainly were impressive, but it was their handling of one incident during the session that truly highlighted their mastery of facilitation and connection to others and provided a great leadership lesson for dealing with difficult people.
Here’s what happened: As I settled into my chair in the front of the room, I heard a woman (Let’s call her Pat) behind me speaking in very irritated and angry tones. It seemed that someone had moved her belongings to another chair while she was up getting coffee. Pat clearly took this as an affront and fussed, mostly to herself, about inconsiderate and rude people. I noticed that people around her were looking somewhat uncomfortable.
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Posted by Chatsworth Consulting Group on March 19, 2012
“Listen a hundred times. Ponder a thousand times. Speak once.” Anonymous
I was taking a client through a 360º feedback assessment the other day and listening (or the lack thereof) was a major theme. He felt very strongly that he paid particular attention to listening to others and being open to their ideas, suggestions, and feedback, but the data in the assessment report showed differently. While he may have been trying to be more open to what others were saying, the feedback from his colleagues and direct reports showed that they did not feel that he really listened to them.
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Posted by Robyn McLeod on December 1, 2011
Over the last several weeks the topic of multitasking has come up multiple times for me in discussions, articles, and television shows. Everyone seems to be talking about the implications and effects of trying to do several things at one time – and the impact of technology on this issue. Most experts and opinion-makers on the subject lament the destructive, stress-inducing effects of multitasking. They cite studies that show how productivity is negatively impacted by trying to complete a task while reading email and participating in a conference call.
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Posted by Robyn McLeod on September 22, 2011
Early in the development of our business we had a big meeting with a Vice President at a major bank whom we desperately wanted as a client. We created a well-organized presentation deck, thought through all that we wanted her to know about us, and set an intention to walk away from the meeting with a proposal opportunity. As the meeting progressed, we noticed that she was not saying much and did not seem fully engaged. So in wrapping up we asked if she had any questions for us and whether there was anything that would make her hesitant to work with us. Her response made me cringe. “It was great to hear about your work,” she said. “But you spent way too much time talking about yourselves and very little time finding out about me, my work, and what I need.” It was one of those palm slap to the forehead moments.
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Posted by Robyn McLeod on September 8, 2011
In teaching a program on Managing Conflict recently I asked participants to name some of the sources of conflict in their organization. They offered many suggestions about the things that cause conflict to arise, and the strongest sources of conflict, the ones that seemed to generate the most nods of agreement and emphatic responses, centered around communication – lack of communication, miscommunication, conflicting messages, and misinterpreted messages.
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Posted by Robyn McLeod on July 14, 2011
In the new movie, Horrible Bosses, three very frightening managers make life miserable for their employees – lying, abusing, harassing, berating, and manipulating them – so much so that three friends band together to take matters into their own hands and end their misery. Now while I certainly never had a boss with the over-the-top behavior Hollywood created, the premise of the movie did bring to mind my own Horrible Boss experience.
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Posted by Chatsworth Consulting Group on June 27, 2011
“It takes two to speak the truth – one to speak and another to hear.” Henry David Thoreau
Usually when I think about this quote, I envision myself in front of a classroom, emphasizing the importance of listening and truly hearing in building effective relationships. These are both important; that is an undeniable truth.
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Posted by Robyn McLeod on May 19, 2011
The other day my daughter and I were discussing the challenges and rewards of working at a large corporation. As someone who is relatively early in her career, she is learning how to navigate the political landscape within her company and how to deal with the wide variety of personalities and characters she comes across in the workplace.
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View Robyn McLeod's profile
I have always felt like I was an outsider because I wasn’t able to focus for long periods of time. I would always end up with the office where the most traffic passed or other ways to be around people. Now I see that the ability to multitask can be beneficial, not the detriment that people for years had attempted to make me believe. Thank you for this insight.
Thanks for your comment, Dwight! I found Cathy Davidson’s research and viewpoint very insightful as well. It’s so important to hear many perspectives on a topic and she offers a new way of thinking about multitasking. I’m happy it resonated with you and affirmed your need for regular task breaks.